Privacy Policy

Last Updated: January 2026

Chilli Pip Designs (“we”, “us”, or “our”) operates the website chillipip.com.au. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

1.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

Request a quote or consultation for custom furniture
Place an order for our products
Subscribe to our newsletter or marketing communications
Contact us via email, phone, or contact forms
Visit our showroom in Marrickville, Sydney
Request fabric samples or catalogues
Participate in surveys or provide feedback

The personal information we collect may include:

Contact Information: Name, email address, phone number, postal address
Order Information: Delivery address, product preferences, measurements, fabric selections
Payment Information: Billing address, payment method details (processed securely through our payment providers)
Communication Records: Your inquiries, requests, and our responses
Marketing Preferences: Your consent to receive marketing materials and communication preferences

1.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and geolocation data
Browser type and version
Operating system
Pages visited, time spent on pages, and navigation paths
Referring website addresses
Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy section below.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

Process and fulfill your custom furniture orders
Provide quotes and consultations
Arrange delivery and installation of products
Send fabric samples and catalogues
Manage warranty claims and after-sales service
Respond to your inquiries and customer support requests

2.2 To Improve Our Business

Analyze website usage and customer preferences
Improve our product offerings and services
Conduct market research and customer satisfaction surveys
Optimize our website functionality and user experience

2.3 To Communicate With You

Send order confirmations, updates, and delivery notifications
Provide important notices about our services
Send newsletters, promotional materials, and special offers (with your consent)
Notify you about new products, designs, and showroom events

2.4 For Legal and Security Purposes

Comply with legal obligations and respond to legal requests
Protect our rights, property, and safety, and that of our customers
Prevent fraud, security breaches, and technical issues
Enforce our terms and conditions

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

Contract Performance: Processing is necessary to fulfill our contract with you (e.g., delivering your custom furniture order)
Consent: You have given us permission to process your information for specific purposes (e.g., sending marketing emails)
Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services, fraud prevention) that do not override your rights
Legal Obligation: Processing is required to comply with legal requirements

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

4.1 Service Providers

We engage trusted third-party service providers to support our business operations, including:

Delivery and Logistics: Shipping companies for product delivery
Payment Processing: Secure payment gateway providers
Email Marketing: Email service providers (MailPoet) for sending newsletters and promotional communications
Website Hosting: Web hosting and cloud storage providers
Analytics: Website analytics services to understand visitor behavior
Customer Relationship Management: CRM platforms for managing customer interactions

These service providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction.

5. International Data Transfers

Chilli Pip Lounge Designs is based in Australia. If you are accessing our website from outside Australia, particularly from the EEA, please be aware that your information may be transferred to, stored, and processed in Australia.

We ensure that adequate safeguards are in place for international data transfers, including:

Ensuring our service providers comply with GDPR requirements
Using Standard Contractual Clauses approved by the European Commission
Implementing appropriate technical and organizational security measures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our typical retention periods are:

Customer Orders: 7 years (for warranty, accounting, and legal purposes)
Marketing Communications: Until you unsubscribe or request deletion
Website Analytics: 26 months
Customer Inquiries: 3 years

When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 GDPR Rights (EEA Residents)

Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information (“right to be forgotten”)
Right to Restrict Processing: Request that we limit how we use your information
Right to Data Portability: Request a copy of your information in a structured, machine-readable format
Right to Object: Object to our processing of your information for certain purposes
Right to Withdraw Consent: Withdraw your consent at any time (where processing is based on consent)
Right to Lodge a Complaint: File a complaint with your local data protection authority

7.2 Australian Privacy Rights

Under the Australian Privacy Principles (APPs), you have the right to access and correct your personal information held by us.

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request within 30 days.

Note: To protect your privacy and security, we may need to verify your identity before processing your request.

8. Marketing Communications

With your consent, we may send you marketing emails about new products, special offers, showroom events, and design inspiration.

You can opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in any marketing email
Emailing us at [INSERT EMAIL ADDRESS]
Contacting us using the details below

Please note that even if you opt out of marketing communications, we will still send you essential service-related messages (e.g., order confirmations, delivery updates).

9. Cookie Policy

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

9.2 Types of Cookies We Use

Essential Cookies: Required for the website to function properly (e.g., shopping cart, security)

Performance Cookies: Help us understand how visitors use our website (e.g., Google Analytics)

Functionality Cookies: Remember your preferences and settings

Marketing Cookies: Track your visits across websites to show you relevant advertisements

9.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete certain cookies. However, please note that disabling cookies may affect the functionality of our website.

For more information about cookies and how to manage them, visit www.allaboutcookies.org

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmission
Secure payment processing through PCI-DSS compliant providers
Regular security assessments and updates
Access controls and authentication procedures
Secure data storage and backup systems
Staff training on data protection and privacy

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete that information.

12. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on this page with a new “Last Updated” date
Sending an email notification (for significant changes)
Displaying a notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Chilli Pip Lounge Designs
Address: 135 Victoria Road, Marrickville, Sydney, NSW, Australia
Email: sales@chillipip.com.au
Phone: 1300 797 516
Website: chillipip.com.au

15. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.

For residents of Australia, you can contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

1300 797 516

sales@chillipip.com.au